Job Description
LCL Operation Agent
Maersk is a global leader in integrated logistics and has been industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
We are currently looking for a proactive and detail-oriented professional to join our team in a dynamic LCL-focused role that combines customer experience, operations, and financial coordination.
Key Responsibilities
Review and approve income entries within the system accurately and timely.
Enter income and expense invoices related to shipment files into the system.
Prepare and share daily, weekly, and monthly follow-up reports with customers.
Coordinate with foreign offices to monitor operational processes and resolve issues efficiently.
Analyze cargo profit/loss root causes and report findings to management.
Ensure registration processes are completed accurately and in compliance with standards.
Deliver exceptional customer service and ensure a positive experience for LCL customers.
Identify operational risks proactively and drive timely issue resolution.
Collaborate closely with origin and destination teams to ensure smooth shipment execution.
Act as the primary point of contact for customers and maintain regular communication.
Track cargo movement and provide status updates to customers and stakeholders.
Follow standard operating procedures (SOPs), customer-specific IOPs, and monitor KPIs.
Ensure accurate and timely invoicing processes.
Build strong customer relationships and understand their business needs and expectations.
Who We Are Looking For
1–2 years of experience in the LCL (Less than Container Load) business is required.
Minimum 1 year of experience in a finance-related role with strong financial understanding.
Strong analytical thinking and problem-solving abilities.
Highly proactive, action-oriented, and able to work independently.
Excellent communication and coordination skills.
Fluent in both English and Arabic.
Why Join Maersk?
Be part of a globally recognized logistics leader.
Work in a collaborative and fast-paced international environment.
Gain exposure to end-to-end logistics and customer operations.
Opportunities for professional growth and development.
We offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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