Regional Training and Service Manager, Fleet

Are you ready to take flight in a dynamic and fast-paced aviation industry

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually

Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”  We believe that our people are what differentiates us from our competition

At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.   Locations: Regional – Proximity to one of these major markets IAD, JFK, MIA, ORD, PHX, SEA & SFO

Reporting To: Vice President of Fleet, North America Job Summary The GSE Regional Training and Service Manager is a senior-level, field-based leadership role responsible for driving technician capability, standardizing GSE service performance, and leading training strategies across multiple Swissport stations

This position serves as the technical mentor, service advisor, and training lead for traveling technicians, station GSE managers, and local mechanics

In addition to hands-on travel support, the Regional Training and Service Manager is responsible for developing and deploying technical training curriculum, overseeing service performance consistency, and building a learning culture focused on safety, reliability, and technical excellence

The expected pay rate is $135,000/yr

Full-time employees are offered a range of health and wellness

as well as 401(k) with company match paid vacation time, sick time, and company paid holidays

Key

Training & Development Develop, document, and deliver GSE-specific training curricula covering diagnostics, repairs, preventive maintenance, and safety standards

Create technical SOPs, instructional videos, training materials, and evaluation tools for technician development

Lead in-person and virtual training sessions for Swissport technicians, regional trainers, and station leaders

Identify skill gaps across regions and design tailored upskilling programs to address them

Certify new hires and assess existing technicians to ensure readiness and proficiency

Support deployment and training of new technologies and diagnostic tools (e.g., electric GSE, Maximo upgrades, etc.)

Service & Operations Support Serve as a senior technical escalation point for complex mechanical, electrical, and hydraulic GSE issues across the region

Collaborate with station GSE managers to ensure consistent application of maintenance programs and safety standards

Conduct station audits to verify quality of repairs, training compliance, and GSE reliability

Deploy to high-impact locations to stabilize performance, onboard technicians, and support station launches or transitions

Assist in root cause analysis and incident reviews involving GSE performance failures or safety events

Leadership & Reporting Supervise and mentor traveling service technicians and regional trainers

Partner with GSE Regional Managers, Line of Business Leaders, and HR to align workforce development with business needs

Report on training KPIs, technician progress, GSE uptime, and curriculum completion rates

Champion Swissport’s commitment to safety, people development, and professional service across all regions

and Competencies Valid driver’s license with clean driving record

Certification in one of the following trades: Heavy Duty, Commercial Vehicle, or Automotive Mechanic (must be in good standing)

Minimum 3–5 years of experience maintaining and repairing GSE or similar equipment

Ability and willingness to travel up to 75% of the time, including air travel and short-notice deployments

Strong technical training, coaching, or leadership experience preferred

Familiarity with maintenance management systems (e.g., Maximo)

Competence in Microsoft Office and mobile diagnostics tools

Excellent troubleshooting and communication skills

Able to lift up to 50 pounds and work in varied outdoor conditions, including extreme cold and heat

Travel Willing to travel when necessary for training and service needs or to assist other SP stations with GSE needs as required The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job, the employee is regularly required to sit and talk or hear

The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus

What we offer 401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance Equal Employment Opportunity Statement Swissport as an

employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category

Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.