Front Desk Receptionist - Full Time (AM Shift

Front Desk Receptionist – Full-Time (AM Shift) Pay: $17.50 – $18.50/hourClassification: Non-Exempt (Eligible for Overtime)Schedule: Full-Time | Day Shift (includes weekends and holidays as needed) Touchmark on West Prospect is Appleton’s leading full-service senior living community, dedicated to enriching the lives of residents and their families through exceptional service, hospitality, and care. We are seeking a warm, professional, and dependable Front Desk Receptionist to be the welcoming face of our community. As the first point of contact, you will create a positive and lasting impression for residents, families, guests, and team members while ensuring the front desk operates smoothly and efficiently. Why You’ll Love This Role Be the first connection for everyone entering our community Build meaningful relationships with residents and families Work in a supportive, team-focused environment Play a key role in safety, communication, and daily operations What You’ll Do Greet and direct visitors, residents, and guests with professionalism and warmth Answer and route phone calls promptly and courteously Serve as a “go-to” resource for residents, families, and team members Monitor emergency call systems and respond appropriately Perform security-related tasks such as door checks and monitoring building access Assist with administrative tasks and communication across departments Maintain a clean, organized, and welcoming front desk area What We’re Looking For High school diploma or equivalent At least one year of receptionist, concierge, or customer service experience Strong multitasking and organizational skills Professional, patient, and tactful communication style Ability to remain calm and composed in a busy environment Basic proficiency with Microsoft Office and office equipment Commitment to Touchmark values: excellence, teamwork, hospitality, integrity, and compassion This is more than a front desk role — it’s an opportunity to create meaningful first impressions and help make our community feel like home every day