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Job Description
- Greets guests actively engaged in gaming and assists team members in player identification. - Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner. - Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. - Focus on assigned players through guest development and attainment of guest loyalty to the mychoice brand. - Specifically focus on assisting Table Games Department in guest requests, issuance of comps, hotel and other reservations. - Maintain and develop assigned players while building professional relationships with guests, through providing excellent customer service and knowledge of mychoice program. - Maintains knowledge of casino...