Engineering Manager - Service Contact Center

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Engineering Manager - Service Contact Center based in United States.

As an Engineering Manager within a remote technical service organization, you will lead a team of Remote Service Engineers dedicated to delivering exceptional technical and application support across a diverse portfolio of scientific instruments and software solutions. This leadership role combines people management, operational excellence, and customer experience, ensuring high-quality remote support while driving continuous improvement initiatives. You will collaborate with cross-functional teams to optimize service delivery, develop technical talent, and enhance operational performance. This is an opportunity to shape a high-performing, globally connected team while contributing to innovation, customer success, and long-term business growth in a flexible remote environment.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Engineering Manager - Service Contact Center based in United States.

As an Engineering Manager within a remote technical service organization, you will lead a team of Remote Service Engineers dedicated to delivering exceptional technical and application support across a diverse portfolio of scientific instruments and software solutions. This leadership role combines people management, operational excellence, and customer experience, ensuring high-quality remote support while driving continuous improvement initiatives. You will collaborate with cross-functional teams to optimize service delivery, develop technical talent, and enhance operational performance. This is an opportunity to shape a high-performing, globally connected team while contributing to innovation, customer success, and long-term business growth in a flexible remote environment.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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