Male Lead Attendant Guest, Spa

Position Marketing Statement:

The Spa Attendant will provide uncompromising levels of guest service while orienting guests to spa facilities and providing a personalized touch. This role is also responsible for ensuring the lounge, locker room and other guest areas are neat and sanitized.

Core Job Responsibilities:

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities. 

• Everyone is an Ambassador – No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every Guest gets what they need.
• Everyone works in Safety – If you have a safety concern it is your responsibility to address it by correcting it or notifying the appropriate department/individual.
• Everyone works in Security – If you See Something it is your responsibility to Say Something. You must notify the appropriate department/individual if you feel there is a Security concern. 
• Everyone works in EVS – If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department/individual.
• Everyone works in Guest Experience – If a Guest needs assistance, it is your responsibility to assist that Guest and do so with a smile. If the Guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department/individual.

Primary Job Duties: – Includes, but is not limited to:

• Lead the spa guest attendant team’s performance on a daily basis ensuring Forbes Five Star standards.
• Ensure the daily rotation of stations for all attendant team members are maintained.
• Spearhead the technical training of the spa reception team. 
• Ensure all set ups and stations are consistent throughout the day.
• Welcome and interact with guests as they call, enter and exit the facility. 
• Provide a luxury experience while engaging conversations with guests and team members.
• Ensure the lounges, communal spa area and relaxation lounges are neat, clean and well stocked.
• Maintain up-to-date knowledge of facility products, features and amenities.
• Issue spa lockers, robes and slippers to guests and provide guest orientation.
• Provide a guest tour explaining spa amenities offered, ensuring guests are comfortable and have everything needed to enjoy their stay.
• Review guest appointments/schedules and provide guests with reminders of their services times.
• Actively promote the spa, treatments, services and retail, as well as any promotions and/or discounts available.
• Provide accurate, appropriate and immediate responses to all guest requests. Follow up to ensure guest satisfaction.
• Attend and participate in support training and staff meetings.
• Obtain and maintain position-specific licensing.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Required:

• At least six months of previous customer service experience in a similar or related field.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• At least 18 years of age.

Preferred: 

• Previous experience as a Guest Spa Attendant.
• Working knowledge of spa booking system(s).
• Working knowledge of Opera and/or HotSOS.
• Previous experience in a large, luxury resort setting.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.

• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.

• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.

• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.

• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.