TLM & Process Enhancement - Assistant Manager

This role is responsible for driving process excellence and transformation across Product & Marketing, with a focus on improving Third-Party Lifecycle Management (TLM), vendor onboarding, and operational workflows.

The role aims to simplify complexity, reduce manual processes, strengthen controls, and enable scalable and efficient execution through process redesign and digital automation.

1. TLM & Vendor Onboarding Process Design
   - Design and implement a structured and scalable vendor onboarding framework
   - Simplify and standardize the end-to-end TLM process for marketers
   - Define clear requirements, documentation, and workflow steps to improve usability and efficiency
   - Partner with Compliance, Risk, Legal, and InfoSec to ensure all requirements are embedded seamlessly
    
2. Process Optimization & Risk Control
   - Map existing workflows and identify inefficiencies, risks, and control gaps
   - Redesign processes to reduce manual effort and minimize operational errors
   - Implement control mechanisms and governance to ensure consistency and compliance
   - Proactively identify potential risks and integrate preventive measures
    
3. Digitalization & Automation
   - Drive the transition from manual processes to digital and automated workflows
   - Work with technology teams to develop tools, systems, or workflow automation solutions
   - Improve data tracking, visibility, and reporting capabilities
   - Continuously identify opportunities to enhance efficiency through automation
    
4. Cross-functional Coordination & Enablement
   - Act as a liaison across Compliance, Risk, Legal, InfoSec, Control managment and Operations
   - Support marketers in navigating processes efficiently
   - Drive continuous improvement mindset across stakeholders

• 3-5 years of experience in operations, process improvement, project management, or consulting
• Strong experience in process mapping, workflow design, and operational optimization
• Familiarity with TLM, vendor onboarding, risk management, or compliance processes preferred
  - Experience in financial services or regulated environments is a plus
• Strong problem-solving skills with attention to detail
• Ability to balance risk control with business efficiency
• Experience in digital tools, workflow systems, or automation projects is a plus
• Strong stakeholder management and communication skills

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.