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Search Specialist, gTech Ads Customer Experience
Posted 2 weeks ago
Job Description
- Prioritize outstanding customer service across the customer journey, troubleshooting and resolving complex technical product issues and escalations for advertisers, Sales teams, agencies, and partners.
- Learn AI-powered Ads products to improve feature offerings by channeling partner feedback directly to cross-functional teams, including Product, Engineering, and Trust and Safety (T&S).
- Develop tools and automation for enhanced diagnostics, data fixes, and debugging, working independently or in close partnership with Product Engineering teams.
- Analyze data and insights to create the action plans, focusing on knowledge management, operational improvements, account reviews, and customer product adoption.
- Partner with global cross-functional teams to manage emerging trends, improve client journeys, and drive a collaborative team culture, including designated weekend on-call support.