Social Moderator Team Lead

 

Summary/Objective

We are seeking a detail-oriented, proactive, and experienced Social Moderator Team Lead to lead a team of moderators responsible for managing user-generated content across our social media platforms. This role demands strong leadership skills, sound judgment, and a deep understanding of social media dynamics. The ideal candidate will ensure consistent enforcement of community guidelines, drive high-quality moderation, and foster a positive, supportive team environment while helping maintain a healthy online community.

Essential Functions

Team Leadership & Development

• Lead, train, coach, and mentor a team of social media moderators to deliver consistent, high-quality work.
• Provide day-to-day guidance, helping team members navigate complex questions, edge cases, and evolving platform policies.
• Drive accountability, consistency, and continuous improvement across the team’s performance.
• Manage team coordination, scheduling, communication, and resource allocation.
• Conduct regular one-on-one meetings, performance reviews, and team development initiatives.

Moderation & Content Oversight

• Oversee the review and moderation of user-generated content (comments, replies, messages) in alignment with community guidelines and brand standards.
• Ensure timely, accurate, and consistent enforcement of moderation policies.
• Personally handle escalations from the Pending queue and resolve sensitive or complex issues with discretion and sound judgment.
• Proactively research context when needed to make informed moderation decisions.
• Develop, organize, and maintain internal resources (help center articles, saved replies, decision frameworks, playbooks) to improve team efficiency and consistency.
• Collaborate with cross-functional teams (Marketing, PR, Legal) to align moderation practices with broader company goals.
• Attend meetings and represent the moderation team as needed.

Crisis & Reputation Management

• Monitor emerging trends, sensitive topics, and potential risks to brand reputation.
• Respond quickly and thoughtfully to misinformation, high-visibility issues, or escalating conversations.
• Lead or support crisis response efforts and implement effective moderation strategies.
• Continuously improve moderation workflows, escalation processes, and risk mitigation strategies.

Team Culture & Collaboration

• Build and maintain a positive, respectful, and supportive team culture.
• Create an environment where moderators feel comfortable asking questions, sharing feedback, and growing professionally.
• Model professionalism, empathy, and resilience when handling challenging content.
• Promote consistency, fairness, and thoughtful decision-making across the team.
• Actively support team morale and engagement, particularly during high-volume or high-stress period

 

Competencies

• Excellent communication and conflict resolution skills.
• Strong judgment and decision-making abilities, especially under pressure.
• Deep familiarity with major social media platforms (Facebook, Instagram, X/Twitter, TikTok, YouTube, LinkedIn, Reddit, etc.).
• Ability to analyze trends in user behavior and engagement.
• Comfortable handling sensitive, offensive, or high-risk content.
• Experience with moderation tools and AI-assisted platforms.

Availability

• Flexibility to work evenings, weekends, or holidays as needed.
• Hybrid schedule with a minimum of 2 days in office per week.

What Success Looks Like in This Role

• Moderation decisions are consistent, timely, and fully aligned with policy.
• The team feels supported, empowered, and confident in their work.
• Escalations are handled efficiently and with high quality.
• Team culture remains positive, collaborative, and resilient even during challenging periods.

Physical demands – Must be able to sit or stand at a desk for extended periods of time.

Position type and expected hours of work – Regular full-time, 40 hours per week.

Travel required – None

Required education and experience

• Strong background in content moderation, social media management, or a related field.
• Proven experience leading, coaching, or supervising a team (formal or informal leadership experience accepted).

Preferred education and experience

• Bachelor’s Degree in a business-related field, communications, or similar.
• Familiarity with Angel Studios, the Angel Guild, and our body of work (films, series, and other projects).
• Previous experience in moderation leadership or community management.

Work authorization – Must be authorized to work in the United States.

Angel is an Equal Opportunity Employer:

At Angel Studios, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.