Call Center Manager

Automated Health Systems is seeking a Call Center Manager to oversee call center operations and supervise customer service teams.

Benefits

• Health, dental, and vision insurance
• 401(k)
• Employee wellness program
• Training and career growth opportunities

Responsibilities

• Oversee daily call center operations and staff performance
• Supervise team leads and customer service representatives
• Monitor service level metrics and operational performance
• Coordinate staff scheduling and coverage
• Support training and staff development
• Analyze reports and operational trends
• Implement process improvements
• Collaborate with leadership on operational goals