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Job Description
- Manage the end-to-end lifecycle (creation, rollout, measurement) of high-impact learning solutions, aligning cross-functional stakeholders around clear objectives and plans.
- Develop and implement strategies across gUP to drive improvements in operational metrics and overall training program return on investment.
- Partner with stakeholders to build programs that will drive measurable improvements to customer experience metrics.
- Influence and collaborate across various stakeholders from junior team members, peers to executive level business owners through written and verbal communication skills, including presentation creation and delivery.
- Partner with internal teams to proactively identify knowledge gaps, analyse quality trends, and support their business goals (e.g., product launches, new tool launches, new regulatory mandates). Create and maintain compliant and aligned cross-gUP frameworks for training processes, including scoping, asset creation, and supplier engagement standards.