Job Description
Established in 2013, GOGOVAN is the first app-based platform for delivering goods in Asia, which is dedicated in offering excellent delivery service through innovative technology. Since then, GOGOVAN has extended its service to various platforms. The company connects individuals and businesses directly to thousands of drivers for their real-time delivery needs, and redefines the everyday delivery experience by providing a convenient and efficient service.
Over the years, GOGOVAN has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, India and Taiwan and will continue to expand globally. In August 2017, GOGOVAN merged with 58 Suyun, the leader in Mainland China’s intra-city logistics market, and increased GOGOVAN’s presence to over 300 cities, with more than 8 million registered drivers under its network.
Job Highlight
- Provide after sales service and CRM support for GoGo Energy Service
What You Will Deliver
- Handle inquiries through inbound calls and other platforms, including account management and general inquiries.
- Support daily operations administration such as fuel card application process, letter preparation.
- Build and maintain strong relationships with existing customers, fostering business growth.
- Prepare regular performance reports and analysis for management review.
- Perform other ad hoc duties as assigned.
Who You Are
- Form 5 / DSE graduate or above with a minimum of 1 year of working experience, preferably in CS/administration
- Mature with a positive attitude, resilient, aggressive, self-motivated, and strong desire to deliver exceptional results with great attention to accuracy and detail.
- A good team player with good communication skills and a strong sense of responsibility.
- Proficient in Microsoft Word, Excel and Chinese word processing.
- Able to work under pressure and meet tight deadlines.
- Good command of spoken and written English and Chinese.
- Candidates with strong telesales skills will be considered for the role of Sales & Service Executive
- Fresh graduates are welcome to apply
Working Location & Working Hours
- Kwun Tong (8-minute walk from Kwun Tong Station)
- 5-day work in between Monday and Saturday (One Saturday per month)
- 9 am - 6pm
What We Offer
- On-job training
- Public Holidays, Birthday Leave, Medical Insurance & Dental Insurance
- A multi-cultural team
- A company provides a casual and flexible working environment
- A company promotes learning, continuous improvement, and personal growth