Part Time Customer Service Representative (Cantonese Speaker)
Job Description
Established in 2013, GOGOVAN is the first app-based platform for delivering goods in Asia, which is dedicated in offering excellent delivery service through innovative technology. Since then, GOGOVAN has extended its service to various platforms. The company connects individuals and businesses directly to thousands of drivers for their real-time delivery needs, and redefines the everyday delivery experience by providing a convenient and efficient service.
Over the years, GOGOVAN has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, India and Taiwan and will continue to expand globally. In August 2017, GOGOVAN merged with 58 Suyun, the leader in Mainland China’s intra-city logistics market, and increased GOGOVAN’s presence to over 300 cities, with more than 8 million registered drivers under its network.
We’re looking for a friendly Cantonese speaking Customer Service Representative to join our team and support the Hong Kong market. You’ll help customers by answering inquiries, resolving issues, and making sure they have a great experience, both over the phone and online. Shift work is required, and fresh graduates are encouraged to apply, we value a positive attitude and a willingness to learn. If you have more experience, we’d be happy to consider you for a senior role.
What You Will Deliver
- Handle customer queries and logistics arrangements via phone and online platforms.
- Resolve customer concerns and complaints with a positive and helpful attitude.
- Maintain professional customer service, creating a great experience for customers.
- Assist Team Leaders in senior positions.
- Participate in shift-based work schedules.
Who You Are
- Proficient in spoken and written Cantonese, Mandarin, and English.
- Minimum of SPM or Diploma.
- Fresh graduates are welcome to apply; prior customer service experience is an advantage but not required.
- Strong communication skills, problem-solving ability, and attention to detail.
- A positive attitude, eagerness to learn, and strong teamwork skills.