HR Solutions Services Associate III - Spanish Bilingual

Job Track Description:

• Performs tasks based on established procedures.
• Uses data organizing and coordination skills to perform business support or technical work.
• Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Proficiency within a range of analytical or operational processes.
• Completes atypical assignments.
• Works within established procedures and practices.
• May establish the appropriate approach for new assignments.
• Acts as a resource for colleagues.
• Completes work with limited supervision.

Functional Knowledge

• Has developed skills in a range of processes, procedures, and systems.

Business Expertise

• Understanding of how best teams integrate and work together to achieve company goals.

Impact

• Impacts a team, by example, through the quality service and information provided
• Uses discretion to change work procedures and practices.

Leadership

• May provide guidance and support to junior team members.

Problem Solving

• Provides solutions to atypical problems based on existing precedents or procedures.

Interpersonal Skills

• Exchanges information and ideas effectively.

Key Responsibilities

• Attend to inbound phone calls and assist callers with employee-related concerns, providing accurate information and support.

• Perform chat-based interactions with employees on a regular basis to address inquiries and provide HR assistance.

• Manage and respond to requests through the ticketing system, ensuring timely and accurate resolution of employee concerns.

• Provide information related to employment details, personal records, and basic payroll inquiries.

• Filter, categorize, and prioritize tickets according to urgency and issue type.

• Reroute or escalate tickets to the appropriate support tier or department when issues require further investigation or specialized handling.

• Maintain professional communication and customer service standards during all employee interactions.

• Ensure confidentiality and data privacy when handling employee information.

• Accurately document all interactions and resolutions in the HR support system.

• Follow established HR processes, service level agreements (SLAs), and company policies.

• Assist in maintaining efficient workflow within the HR support queue to meet response and resolution targets.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.