Senior Functional Consultant - CRM

At Ingenia, we’re all about building belonging.  As an ASX 200 listed company, Ingenia owns and operates a growing network of over 100 lifestyle communities and holiday parks across Australia. Our portfolio includes over 15,700 income-generating sites, with more than 11,000 residents calling our communities home each day, and over 1.2 million guest nights enjoyed annually across our holiday parks.  Whether someone is staying for a weekend or settling in for years, we’re focused on creating warm, inclusive spaces where people truly feel at home.  Our people care deeply; about their work, their communities, and making a real difference. We’re bold, customer-focused, and always improving. At Ingenia, you’re empowered to grow, contribute, and create moments that matter.  Do what matters. Know you matter. Join us and help bring great experiences to life, starting with you!    We’re looking for an experienced Senior Functional Consultant or hands-on Senior Business Analyst to play a pivotal role in a major Microsoft Dynamics 365 CRM implementation across several phases, as well as BAU functional and technical support in parallel. This is a hands-on role embedded in a high visibility transformation program, supporting the transition from a legacy on premise Dynamics CE environment to a modern cloud-based platform across Sales, Service, and Customer Insights & Journeys.  You’ll work closely with our internal project lead, external delivery partners, and business SMEs to ensure what’s being built truly aligns with business needs, shaping processes, defining requirements, supporting data migration, and guiding the organisation through phased adoption.  This is a permanent full-time position, looking to start as soon as possible. This role can be based out of either our Sydney (Bond St CBD) or Brisbane (Hamilton) office.    Benefits  Heavily discounted accommodation at Ingenia Holiday Parks  Retailer discounts  Novated Lease options   Hybrid working options    Key Responsibilities  Work with teams across Sales, Service and Customer Insights to understand how they work today and what they need in the new CRM  Turn business needs into clear requirements the CRM partner can build from, or that you can execute yourself  Review and validate the CRM design, screens, fields and business rules as they’re being built  Lead data mapping and migration work, making sure information moves cleanly from the old system to the new one  Support the rollout phases, including testing, training and helping the business adopt the new system  Help drive ongoing adoption and optimisation through training sessions, collation of feedback, and recording requirements    About You  5–6+ years of Business Analyst experience, ideally with strong hands-on work in Dynamics 365  Solid experience delivering new CRM implementations or major data migrations  Communicate clearly with both technical teams and business users, and confidently map processes and document requirements  Can execute configuration changes to Solutions in Dynamics 365, following standard change management frameworks  Ideally some familiarity with data modelling and FetchXML in Dynamics 365 and Dataverse  Ideally come from land lease, property, real estate or similar sectors, with bonus points for Dynamics certifications and experience with ISVs or process modelling tools  Comfortable guiding teams through change, training and system adoption, using best practice Dynamics knowledge    Recruitment Process  Apply via Ingenia’s website (no cover letter needed)  Phone conversation with Talent Acquisition team  Interviews  Background Checks  Receive your offer, and join your team that values your contribution and collaboration  All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.    To learn more about what it’s like to work with Ingenia, take a look at our LinkedIn page here.