Staff Program Manager, Sales Performance

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary As the Staff Program Manager, Sales Performance, you will serve as a strategic catalyst within the Sales and Delivery Enablement organization. In this role, you will be the intersection between the data and our sales teams, driving the right programs to increase order volume and frontline team visibility. You will translate data into actionable insights, find opportunities for programmatic and operational improvements, and implement those solutions to improve overall sales performance. You will help turn the evolving needs of our Sales organization into scalable programs, processes, and systems that help Rivian grow. This is not a coordination role — it is an ownership role. You will be accountable for both the structure of your programs and the results they produce — building roadmaps, and governance frameworks from scratch and mobilizing partners across Analytics, Operations, Field and Inside Sales, Marketing, and Digital to move with urgency and alignment. Your work will span sales performance metrics, sales pipeline management, outreach campaigns, CRM operations, and ad hoc problem-solving for the largest needs within Sales. You thrive on tackling new challenges and establishing organizational frameworks amidst uncertainty. You will approach complex problems with enthusiasm and a spirit of collaboration, ensuring clear communication of progress, requirements, and standards. Responsibilities Define program goals, milestones, and success metrics; and find opportunities to drive sales KPIs to increase order volume, sales team efficiency, and customer satisfaction Anticipate business needs, react rapidly, and create scalable frameworks that organize Rivian's response — from end-of-quarter sales pushes to new product launches Own program-level success metrics while empowering operational teams to execute; hold cross-functional partners accountable to outcomes Effectively communicate program timelines, progress, risks, and impact to a broad audience, including senior and executive leadership Create an environment of collaboration across Analytics, Sales, Marketing, Digital, and Operations — capturing, prioritizing, aligning, and launching programs and initiatives Identify and mitigate risks proactively; translate field-level feedback into clearly defined, actionable improvements and see them through to implementation Establish constructive feedback loops between frontline sales teams and stakeholders to drive continuous improvement and program effectiveness Facilitate meetings and cross-functional workstreams to collect requirements, drive alignment, and maintain program velocity Engage field stakeholders and program counterparts to harmonize operations across Inside Sales, Field Sales, and supporting functions Steer development and optimization of internal tools, including Salesforce, to reduce manual work and enhance advisor productivity Leverage program management skills to maintain visibility into program status, dependencies, and resource needs Collaborate with Analytics to develop dashboards, reporting, and visualization tools that enable data-driven business management and performance tracking Qualifications 3+ years of experience in program management, data analytics, sales programs, sales enablement, or sales operations — preferably in a direct-to-consumer or high-consideration-sales environment Proven ability to build and manage program structures — including charters, roadmaps, milestones, and stakeholder reporting — in fast-paced environments Salesforce experience required; deep familiarity with CRM workflows, campaign execution, and reporting Strong analytical skills with the ability to translate data into strategic recommendations and actionable improvements, SQL preferred Strong understanding of customer pipeline management, lead lifecycle, and workforce management Expert at building processes and programs in ambiguous environments — comfortable writing new playbooks and tearing up old ones Experience managing multi-stakeholder programs with competing priorities and dependencies Proven ability to influence without direct authority and drive results through collaboration across all organizational levels, including Field Sales, Inside Sales, cross-functional partners, and executives Demonstrated track record managing multiple complex, concurrent programs from concept through implementation Bachelor's Degree required Ability and willingness to travel up to 10% Pay Disclosure The salary range for this role is based applicant's location: $125,000 to $156,000 for Irvine based applicants $135,000 to $169,000 for Palo Alto based applicants $114,100 to $142,600 for Atlanta based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus and equity awards. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). This job is not expected to be closed any sooner than 7-24-26. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected]. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.

3+ years of experience in program management, data analytics, sales programs, sales enablement, or sales operations — preferably in a direct-to-consumer or high-consideration-sales environment Proven ability to build and manage program structures — including charters, roadmaps, milestones, and stakeholder reporting — in fast-paced environments Salesforce experience required; deep familiarity with CRM workflows, campaign execution, and reporting Strong analytical skills with the ability to translate data into strategic recommendations and actionable improvements, SQL preferred Strong understanding of customer pipeline management, lead lifecycle, and workforce management Expert at building processes and programs in ambiguous environments — comfortable writing new playbooks and tearing up old ones Experience managing multi-stakeholder programs with competing priorities and dependencies Proven ability to influence without direct authority and drive results through collaboration across all organizational levels, including Field Sales, Inside Sales, cross-functional partners, and executives Demonstrated track record managing multiple complex, concurrent programs from concept through implementation Bachelor's Degree required Ability and willingness to travel up to 10%

Define program goals, milestones, and success metrics; and find opportunities to drive sales KPIs to increase order volume, sales team efficiency, and customer satisfaction Anticipate business needs, react rapidly, and create scalable frameworks that organize Rivian's response — from end-of-quarter sales pushes to new product launches Own program-level success metrics while empowering operational teams to execute; hold cross-functional partners accountable to outcomes Effectively communicate program timelines, progress, risks, and impact to a broad audience, including senior and executive leadership Create an environment of collaboration across Analytics, Sales, Marketing, Digital, and Operations — capturing, prioritizing, aligning, and launching programs and initiatives Identify and mitigate risks proactively; translate field-level feedback into clearly defined, actionable improvements and see them through to implementation Establish constructive feedback loops between frontline sales teams and stakeholders to drive continuous improvement and program effectiveness Facilitate meetings and cross-functional workstreams to collect requirements, drive alignment, and maintain program velocity Engage field stakeholders and program counterparts to harmonize operations across Inside Sales, Field Sales, and supporting functions Steer development and optimization of internal tools, including Salesforce, to reduce manual work and enhance advisor productivity Leverage program management skills to maintain visibility into program status, dependencies, and resource needs Collaborate with Analytics to develop dashboards, reporting, and visualization tools that enable data-driven business management and performance tracking