Administrative Coordinator

Role Overview

Marsh is hiring an Office Administrator to support business operations with a strong focus on Etimad and KSA government/semi-government portals. This role requires high attention to detail, strong coordination skills, and the ability to manage registrations, documentation, and portal-driven workflows end-to-end.

Mandatory Requirement (Non‑Negotiable)

Hands-on Etimad experience is essential and will be used as a screening requirement.
Candidates without practical Etimad experience will not be considered.

Key Responsibilities

• Manage day-to-day activities on Etimad, including follow-up on RFQs/RFPs, submissions, and portal requirements.
• Collect and coordinate client registration/KYC requirements (legal documents, business details, supporting documentation) and ensure accurate, timely uploads to portals.
• Maintain and continuously update portal documentation, with a strong focus on critical certificates and compliance documents (including tracking validity/renewals and ensuring the latest versions are uploaded).
• Coordinate with internal teams (Legal, Finance, HR, Operations) to ensure timely document preparation and submissions.
• Support PO and invoicing requirements as per portal processes; coordinate with finance on invoice status, claims follow-up, and collections documentation when needed.
• Support administrative components of proposal/RFP responses in collaboration with cross-functional teams.
• Serve as a point of contact for queries related to registration, portal management, and document submissions; keep stakeholders informed of progress.
• Maintain accurate records of registrations, submissions, approvals, certificates, and correspondence.

Qualifications

• Bachelor’s degree in Business Administration or a related field.
• 3–5+ years of experience in office administration, operations, procurement support, or portal-driven roles in KSA.
• Mandatory: proven, hands-on experience using Etimad.
• Strong knowledge of KSA procurement processes and familiarity with government procurement portals.
• Excellent organizational and time-management skills; ability to manage multiple priorities and deadlines.
• Strong communication and stakeholder management skills.

About Marsh

Marsh is a global leader in risk and advisory services and is committed to fostering a diverse, inclusive, and flexible work environment.

To apply: Please submit your CV. (Applications without Etimad experience will not be considered.)

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.