Manager Patient Experience I Patient and Family Experience

Job Requirements: -  Master ‘s degree in education, business, healthcare administration or related field-  Bachelor of Science in Nursing Preferred- Certified Patient Experience Professional (CPXP) Preferred- 7+ years’ experience in hospital setting, leading / collaborating with teams, delivering training and implementing customer service initiatives. Proven track record of successfully managing and improving patient satisfaction scores- Communication:verbal / written communication needs to be clear and concise when communicating with patients, medical staff, hospital administrators, leaders, staff and volunteers- Empathy:demonstrate the ability to understand another person’s feelings and perspective- Strategic Thinking:ability to plan and execute to achieve a goal-...