Division Technical Support Engineer (CPG)

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Job Description / Preferred Qualifications
Technical Support Engineer (TSE) independently respond to EFEM (Equipment Front End Module) failures that cannot be resolved by first-line product support. The primary responsibilities of this role include the following:

Key Responsibilities

• Provide highly visible customer support by performing on-site installations and leading all aspects of diagnostics, troubleshooting, service, and repair of complex equipment and systems.
• Perform tool customization, testing, and qualification prior to shipment, and obtain customer or account approval for shipment acceptance.
• Exercise judgment in selecting appropriate methods and techniques within broadly defined policies and guidelines.
• Collaborate with other engineering teams as needed and lead cross-functional meetings to review technical issues and determine optimal solutions.
• Resolve complex, high-difficulty issues requiring in-depth system knowledge and a strong understanding of operating principles.
• Verify and approve the operational quality of EFEM.
• Clearly document troubleshooting procedures and technical findings to generate service reports.
• Provide on-site “fly and fix” support as required.
• Support and perform review and inspection activities related to KLA EFEM systems.

Additional Responsibilities

• Report design, reliability, and maintenance issues to the appropriate engineering or manufacturing organizations.
• Perform detailed analysis of EFEM issues and collaborate with Service Organization Sustaining Engineering on Continuous Improvement Project (CIP) initiatives.
• Develop and document new troubleshooting procedures and Best Known Methods (BKMs).
• Develop work instructions and training materials.
• Act as a Technical Support Engineer (TSE) representative for new product development activities.

Qualifications

• Minimum of 2 years of experience in EFEM/system-level troubleshooting, including leading multi-disciplinary teams to resolve complex issues.
• Demonstrated ability to work independently with minimal planning and drive issues to resolution, including post-mortem analysis.
• Strong ability to quickly diagnose problems through analysis of inspection reports, EFEM/system log files, parametric diagnostic data, and other test results, and to propose effective solutions.
• Experience in project management, customer engagement, and leading cross-functional teams to resolve complex technical challenges.
• Background or experience with EFEM systems is a plus.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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