Head of Transformation, CX & Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Transformation, CX & Operations based in Mexico.

This is a high-impact strategic role at the intersection of customer experience, operations, and business transformation within a rapidly scaling global organization. You will act as the executional partner to senior leadership, translating strategic priorities into tangible, measurable initiatives that improve customer experience and operational performance at scale. The role requires a strong blend of analytical rigor, structured problem-solving, and cross-functional leadership in a fast-moving environment. You will lead high-priority transformation programs end-to-end, working closely with teams across product, technology, marketing, and operations. The environment is highly dynamic, data-driven, and execution-focused, with significant exposure to executive decision-making. This position is ideal for someone who thrives in ambiguity, enjoys solving complex system-level problems, and is motivated by driving meaningful organizational impact.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Transformation, CX & Operations based in Mexico.

This is a high-impact strategic role at the intersection of customer experience, operations, and business transformation within a rapidly scaling global organization. You will act as the executional partner to senior leadership, translating strategic priorities into tangible, measurable initiatives that improve customer experience and operational performance at scale. The role requires a strong blend of analytical rigor, structured problem-solving, and cross-functional leadership in a fast-moving environment. You will lead high-priority transformation programs end-to-end, working closely with teams across product, technology, marketing, and operations. The environment is highly dynamic, data-driven, and execution-focused, with significant exposure to executive decision-making. This position is ideal for someone who thrives in ambiguity, enjoys solving complex system-level problems, and is motivated by driving meaningful organizational impact.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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