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Provide exceptional customer service while supporting of moderate-to-high volume incoming calls from external customers and TSI Field Sales representatives.
Utilize multiple systems and resources to provide information related to pricing, order status, terms and conditions, service processes, and product specifications.
Respond to inbound customer inquiries by generating sales leads and creating quotes as needed.
Create and maintain accurate customer master data.
Document customer calls and provide follow up to ensure resolution, if necessary.
Serve as a central point of contact for assigned Regional Sales Manager and Direct Sales Specialists, supporting quote generation, order resolution, product lead-time estimates and general troubleshooting.
Review customer orders for accuracy prior to entering into SAP.
Follow internal policies and best practices to deliver accurate, complete, and consistent information using appropriate tools and resources.
Contribute to individual and team performance goals and objectives.
Evaluate and identify opportunities for process improvements that enhance the customer experience and improve organizational efficiency.
Perform other duties as assigned.
Customer Support Representative
Shoreview, MN$48K - $54K / yearPosted 4 weeks ago
Full-timeonsiteentry