Back to jobsProvide pre- and post-sales technical and application advice to customer, sales personnel, representatives, and distributors via phone, fax, email, and in person.
Perform in-field customer service calls to address customer satisfaction issues.
Perform custom installations on new products for field testing.
Provide feedback to other internal functions on the performance of DICKEY-john products in the field.
Maintain log of incoming customer calls.
Follow up with customers to resolve problems.
Travel required for shows and promotions, service training, field service and service visits with little or no advance notice.
Explain DICKEY-john policies, processes and requirements to customers as required.
Follow all safety guidelines and report unsafe conditions.
Conduct verification and validation testing of products in development.
Conduct basic product training sessions for customers and distributors.
Represent DICKEY-john at industry trade shows. Perform product demonstrations as required.
Assist end-users and channel partners with product selection and provide replacement recommendations for obsolete products.
Read, review and proof technical diagrams and manuals as needed.
Repair electronic, hydraulic, and pneumatic systems.
