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Agriculture Product Support Representative I

Auburn, ILPosted 1 weeks ago

Job Description

  • Provide pre- and post-sales technical and application advice to customer, sales personnel, representatives, and distributors via phone, fax, email, and in person.
  • Perform in-field customer service calls to address customer satisfaction issues.
  • Perform custom installations on new products for field testing.
  • Provide feedback to other internal functions on the performance of DICKEY-john products in the field.
  • Maintain log of incoming customer calls.
  • Follow up with customers to resolve problems.
  • Travel required for shows and promotions, service training, field service and service visits with little or no advance notice.
  • Explain DICKEY-john policies, processes and requirements to customers as required.
  • Follow all safety guidelines and report unsafe conditions.
  • Conduct verification and validation testing of products in development.
  • Conduct basic product training sessions for customers and distributors.
  • Represent DICKEY-john at industry trade shows. Perform product demonstrations as required.
  • Assist end-users and channel partners with product selection and provide replacement recommendations for obsolete products.
  • Read, review and proof technical diagrams and manuals as needed.
  • Repair electronic, hydraulic, and pneumatic systems.
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