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Job Description
- Supervise and oversee daily Front Desk operations including guest check-ins/check-outs, room assignments, billing, and cash handling to ensure smooth and efficient operations.
- Lead, coach, and support Guest Service Agents (GSA) in delivering excellent guest service and handling guest inquiries, complaints, and service recovery professionally.
- Monitor room inventory, reservations, room availability, and operational status to maximize occupancy and ensure accuracy in the hotel reservation system.
- Review daily cashier reports, revenue records, shift reports, and Front Office documentation to ensure accuracy and compliance with hotel procedures.
- Coordinate closely with Housekeeping, Engineering, Reservation, and other departments to ensure guestrooms readiness, maintenance follow-up, and prompt fulfillment of guest requests.
- Supervise Grab & GO operations including stock control, replenishment planning, sales monitoring, and daily F&B reporting.
- Support shift scheduling, training, and performance monitoring of Front Office team members to maintain operational productivity and service standards.
- Ensure compliance with hotel policies, service standards, grooming standards, and health & safety procedures while driving continuous improvement in guest satisfaction and operational efficiency.