AMS - Customer Service Representative

What you will do:  Answer incoming calls and e-mails;  Taking orders and enter them into the ERP system; Follow-up on the status of client orders; Process credit notes; Monitor EDI and other automated forms of order entry; Place proactive outbound client calls to a qualified dealer base;  Processing drop-shipments and on-line orders as required; Completing clerical duties, on an on-going basis including RMA processing, ETA updates; Provide clients and remote Sales Representatives with answers to sales inquiries.  What we are looking for: Must be available to work from 10:00am – 7:00pm 1 – 2 years of relevant customer service experience and/or retail consumer electronics experience; Proficiency with Microsoft Office applications; Bilingual - excellent communications skills and interpersonal skills, Spanish is an asset;  Demonstrated organizational ability and follow-through;  Demonstrated ability to work in a fast paced, dynamic environment; Demonstrated ability to work harmoniously in a team as well as autonomously; Strong attention to detail; Ability to work Canadian Holidays; Experience with Live and Recorded sound is an asset.