SupSupply Chain - Logistics & Customer Service Cply Chain - Logistics & Customer Service Coordinator

Supply Chain - Logistics & Customer Service Coordinator (Fixed-term Contract)

Location: Bucharest
Department: Customer Service
Employment Type: Temporary / Fixed-term

We are Straumann. United for global excellence in dentistry.

The Straumann Group unites global reach, experience and innovation with passion and a commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe. The group unites global and international brands that stand for excellence, innovation, and quality, including Straumann, Neodent, Anthogyr, Medentika and other fully or partly owned companies and partners.

People and culture are the Straumann Group’s greatest assets; they are the keys to high performance and sustainable success. We strive for a culture that builds trust and collaboration, fosters diversity, embraces change, promotes agility, learning and innovation, creates opportunities, allows people to make mistakes and encourages them to take both responsibility and ownership. The fundamental driver of our culture is the player-learner mindset, which we seek to inspire and nurture in every employee.

Role Purpose

We are looking for a reliable and structured team member to support our day-to-day customer service operations during a period of internal process improvement.

The role focuses on ensuring smooth daily operations, including order processing, coordination of deliveries, and communication with internal teams and customers.

Key Responsibilities

Logistics & Order Handling

• Process and manage customer orders in the system
• Coordinate shipments and delivery schedules
• Support packaging and dispatch activities
• Track orders and ensure timely delivery
• Handle returns and basic issue resolution

Customer Service Support

• Act as a contact point for customer inquiries (email, phone)
• Provide updates on order status, delivery timelines, and products
• Ensure accurate and timely communication with customers
• Support resolution of simple customer complaints

Inventory & Coordination

• Assist in monitoring stock levels and availability
• Support basic inventory updates in the system
• Coordinate with warehouse and production teams
• Ensure data accuracy in daily operations

General Support

• Maintain documentation and records
• Follow established processes and guidelines
• Provide administrative support to the supply chain team

Profile

• First experience in customer service, or administration is an advantage
• Structured, organised, and detail-oriented
• SAP proficiency mandatory
• Reliable and able to handle routine operational tasks
• Good communication skills and service mindset
• Ability to manage multiple tasks in a dynamic environment
• Hands-on attitude and willingness to support where needed
• Basic knowledge of MS Office (Excel, Outlook)
• English required

What We Offer

• Temporary position in a stable and professional environment
• Clear tasks and structured onboarding
• Opportunity to gain experience in supply chain and customer service
• Supportive and team-oriented workplace