Job Description
We are looking for outgoing, enthusiastic and self-starting individuals who will provide exceptional Great Experiences and Memories to our guests with warm, friendly smiles and engaging personalities. As a Front Office Supervisor, you are responsible for assisting with the overall management of the Front Office Operations while establishing a safe and welcoming work environment for all Team Members. You will assist with the planning and directing of the Front Office Operations, ensures adherence to all policies and procedures, motivates and leads by example and provides a learning environment to all Team Members.
Duties and responsibilities for the Front Office Supervisor will include:
- Assists Front Office Duty Managers in day-to-day operations of the department
- Develops training materials and training protocols for Front Office employees
- Ensures the successful training and development of new and existing Front Office employees
- Ensures effective and consistent processes are being followed and adhered for the Front Office operations
- Supervises, motivates and trains Front Office employees
- Provides leadership, direction and mentoring to the Front Office Team
- Assists in creating, implementing and managing best practices and service standards for all sections
- Develops and maintains positive working relationships with team members and other departments
- Assists in guest concerns and satisfaction surveys with a strong aptitude for conflict resolutions
- Liaising and communicating effectively with all appropriate operational departments.
- Developing and cultivating strong working relationships with all stakeholders (guests, ownership and employees).
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed
Successful candidates will demonstrate the following qualifications:
- Must already be employed as a Front Office Agent at the River Rock Casino Resort
- Exceptional interpersonal and communications skills
- Guest service experience
- Ability to handle multiple tasks and projects at one time
- Ability to stand for long periods of time
- Computer literacy in MS Office; Opera an asset
- Minimum 1 year hotel front desk experience
- Serving It Right Certification or the ability to achieve a Serving It Right Certification
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
- A willingness to learn, develop and achieve new skills for personal and professional development
- A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
- Live GCE’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
- Candidates must be ready and willing to work a flexible schedule, including graveyards, weekends and holidays. The hours of work will be based on operational and business needs.
GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
What's in it for you?
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
- We provide you with the tools and technology needed to delight your clients!
- You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
- Freedom to Innovate: supports new and better ways to be successful.
- Be your Authentic Self: environment that values diversity as a source of strength.
- This isn't your typical "corporate" job. We work hard and we have fun!
The only thing we don’t play games with…..is your career!
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Great Canadian Entertainment!