Account Manager
Job Description
Location: Kraków, Warsaw or remote (Poland)
Join Admind Branding & Communications, the largest global branding agency in Poland. As a certified B Corp, we're all about creating branding experiences that not only transform organizations, such as ABB, UBS, Syngenta, Acceleron, and Hitachi, but also make a positive impact on the world.
At Admind you'll be working alongside more than 200 creative experts from over 15 countries. You'll become part of an international community that specializes in design and branding strategy, where diversity, equity, and inclusion are valued part of the experience.
We work in a supportive feedback culture, where regular, honest conversations help you feel confident, stay aligned, and continue growing. You'll have the chance to help us use conscious branding to become a force for good, making a real difference for the environment, our employees, and society as a whole.
Come and make an impact with us!
About the role:
We are looking for a relationship building-oriented Account Manager whose primary goal is the growth of revenues, client retention, and satisfaction. As a part of the Account Management team, you will act as a long-term ally and, hopefully, a trusted consultant for our existing and potential clients. By constantly learning what the clients’ needs are, you will help them in developing mutual business opportunities.
What you will do:
Be the first point of contact for the clients, build strong relationships with them. Communicate client’s feedback, needs and expectations to the internal teams
Collaborate with clients to understand their business goals and develop strategic plans that align with both the client’s goals and the agency’s capabilities
Coordinate and manage the execution of the projects (branding, rebranding, marketing campaigns, print, digital, events, 3D, video), ensuring tasks are completed on time and within budget
Be responsible for the budget: prepare and negotiate cost estimates and deliver regular sales reports, monitor open purchase orders and remaining budgets, and consistently track progress
Be responsible for the ongoing and meticulous updating of data within the available work tools
Proactively create and identify opportunities for upselling and expanding services to current clients
Address any issues or concerns raised by the clients promptly, work with the internal team to resolve these problems and ensure client satisfaction
Collaborate closely with the Account Director to achieve the business unit's goals