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Manager, Strategic Procurement
Happy Valley, Hong Kong Island, HKPosted Yesterday
onsite
Job Description
Job Summary
The job holder will help to enhance operational efficiency and service quality across the organization by developing and implementing best practices and processes. Key functions include collaborating with various business units to establish service delivery standards, managing process improvement initiatives, and supporting the development of operational guidelines. The job holder requires strong analytical skills, effective stakeholder engagement, and the ability to translate strategic objectives into actionable plans.
Major Tasks
- Support process improvement initiatives by assisting in the identification and implementation of service improvement initiatives and operational efficiencies across various business units.
- Gather, analyze, and report on performance metrics and operational data to inform decision-making and measure success against established KPIs.
- Coordinate with various business units and stakeholders to ensure alignment on improvement objectives and the execution of initiatives.
- Regularly review processes and service delivery touchpoints to identify issues, propose resolutions, and implement continuous improvement measures.
- Create and develop process flowcharts, project compendiums and operating models to map out business operations processes and tasks, and monitor progress with business functions.
- Create and oversee the documentation of standard operating procedures (SOPs) and other operational guidelines to ensure consistency and compliance.
- Support the evaluation of implemented initiatives to ensure they meet business requirements and operational standards.
- Assist in the development of training materials and communication protocols to support operational changes and improve staff engagement.
- Facilitate effective communication and engagement with stakeholders throughout the improvement process to promote transparency and collaboration.
- Undertake other duties as assigned by Manager.
Education
Bachelor's degree in Business, Management, Statistics or a related discipline.
Qualifications
Experience
- Minimum of 7 to 10 years of relevant management experience.
- Proven experience in project management and business process improvement or optimisation.