Quality Specialist (QPC) V - Customer

Quality Specialist (QPC) V – Customer Quality 📍 Location: Amexhe, Guanajuato Are you passionate about customer quality and continuous improvement within the automotive industry? At FORVIA HELLA, we are looking for a Quality Specialist (QPC) V who will ensure customer satisfaction through effective complaint handling, root cause analysis, and compliance with quality standards. 🎯 Role Objective To ensure product quality from the customer perspective by managing claims, coordinating corrective and preventive actions, and ensuring compliance with customer requirements and deliverables. 🛠️ Key Responsibilities Customer Quality Management Manage and follow up on customer complaints. Coordinate containment actions in response to quality deviations. Support and track engineering changes related to customers. Act as the main point of contact for customers regarding quality topics. Problem Solving Lead root cause analysis using 8D methodology. Define, implement, and follow up on corrective and preventive actions. Validate the effectiveness of implemented actions. Communicate results and recognize team achievements. Core Tools Quality Processes Apply quality tools such as APQP, Core Tools, and PPAP. Prepare and manage customer deliverables, including: FMEA (Failure Mode and Effects Analysis) Flowcharts Control Plans Measurement System Analysis (MSA) Dimensional results Product Validation (PV) PSW (Part Submission Warrant) Data Management KPIs Upload and manage required information in customer portals Monitor and improve key performance indicators (KPIs). Drive continuous quality performance improvement. Collaboration Teamwork Work closely with multidisciplinary internal teams. Coordinate cross-functional activities to ensure goal achievement. Promote a customer-focused and continuous improvement culture.