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Technical Solutions Engineer II, Infrastructure, Serverless, Google Cloud
Posted 2 weeks ago
Job Description
- Work as part of a team of engineers or consultants that globally ensure 24-hour customer support.
- Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
- Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Work with customers on their production serverless deployments and CICD deployments to resolve issues and achieve product readiness, availability, and scale.
- Develop an understanding of Google Cloud's Serverless product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis.