Associate Vendor Management Specialist

Associate Vendor Management Specialist 

Monday-Friday 8am-5pm 

Hybrid 

Any CSC office or open to Remote if not within distance of a CSC office. 

We are seeking a talented and highly motivated individual to join our team working in a fast-paced, dynamic environment, which encourages collaboration, participation, and creative thinking.

An Associate Vendor Management Specialist (CNA) with a focus on business licensing will have oversight of project management, conflict resolution, issuing offices relations, analyzing data and metrics, and maintaining operating systems. 
As a team member, you will also help to resolve both technical and jurisdictional issues that arise daily.

Your Individual Responsibilities Will Include: 

• Building and maintaining business license knowledge 
• Researching issuing office ordinances and fee schedules
• Manage data systems: SharePoint, Salesforce, Client Portfolio, Knowledge Core
• Exceptional CLS Business License Knowledge 
• Ability to analyze business license portfolio data 
• Communicate with jurisdictional offices at the federal, state, county, and local level to determine licensing and additional requirements
• Manage high-volume workload to ensure no missed deadlines
• Delegate assignments and tasks effectively and set deadline expectations
• Building and maintaining strong interdepartmental and external issuing office relationships
• Analyzing business processes to identify available improvements or gaps. Create and own business process maps
• Flexibility and Agility in adapting to team’s needs
• Examines data to grasp issues, draw conclusions, and solve problems
• Active participation in weekly CNA and other team calls, including leading and scheduling meetings, and identifying and brainstorming agenda items 
• Ability to proactively manage and complete unscheduled special projects as needed
• Partner with Change Management and various business leaders to ensure operational readiness and facilitate internal adoption 
• Work to ensure that business process outcomes are in harmony with an organization’s strategic goals and enterprise design
• Developing and successfully completing yearly shared goals
• Bachelor’s degree in business, marketing, law or related field, or if no degree, equivalent experience in a consultative customer service/administrative environment
• Extensive Business License Knowledge
• Energetic self-starter who thrives in a fast-paced, team-oriented environment 
• Problem-solving skills 
• Ability to follow instructions; strong attention to detail and accuracy are critical 
• Excellent planning, organization & prioritization skills, with the ability to manage several projects concurrently
• Ability to identify, time-manage, and complete assignments 
• Ability to self-evaluate performance
• Adaptability: willingness and ability to command new skills and responsibilities when necessary
• Proven history of achievement and strong performance
• Effective written and verbal communication skills
• Ability to work independently with minimum oversight and function as part of a team and across teams
• Effective time management and strong prioritization skills
• Strong critical thinking skills, both proactive and reactive
• Strong researching skills
• Strong computer skills including proficiency in Microsoft Office and Excel with the ability to integrate information from multiple sources quickly and accurately 
• Ability to actively engage in group calls

Qualifications Include:

• Bachelor’s degree in business, marketing, law or related field, or if no degree, equivalent experience in a consultative customer service/administrative environment
• Extensive Business License Knowledge
• Energetic self-starter who thrives in a fast-paced, team-oriented environment 
• Problem solving skills 
• Ability to follow instructions; strong attention to detail and accuracy are critical 
• Excellent planning, organization & prioritization skills, with the ability to manage several projects concurrently
• Ability to identify, time-manage and complete assignments 
• Ability to self-evaluate performance

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