AgDirect Resolution Officer

Job Summary

We are seeking an AgDirect Resolutions Officer responsible for curing delinquent AgDirect customer accounts, with the goal of receiving payment, completing an acceptable loan servicing action (that resolves the delinquency) or identifying a more significant credit issue. This position is responsible for underwriting loan servicing requests which are initiated by the customer whether delinquent or not and using delegated authorities to make a sound credit decision on the request. This role may also be asked to underwrite new AgDirect loans, retail installment sales contracts, and leases when workload allows. This position will work in a team environment to accomplish these goals. 

Essential Duties & Responsibilities

• Contact delinquent customers to request payment. Utilize available customer financial statements, including balance sheets, trend analysis, income statements, cash flows, collateral analysis and credit bureau reports to determine an acceptable plan to bring the account current.
• Resolve individually assigned delinquencies according to the standardized resolution process and within fair lending and FCA regulation requirements.
• Underwrite loan servicing requests (including restructure requests) from AgDirect customers and utilize delegated authority to make credit decisions based on available or requested information. Communicate credit decisions directly to customers. Communicate the need for document preparation to Customer Support to prepare documents and obtain customer signature.
• Provide analyses for the assigned AgDirect portfolio, including monitoring, credit classification changes, accrual/stop accrual analysis for distressed loans, and restructured loan assets. 

Education Requirements

• 4 Year / Bachelors Degree Preferred in Business, Finance, or Economics

Years of Experience

• 2+ years of experience, Lending/credit analysis experience with the Farm Credit System or a related agricultural credit organization. Collections experience specific to agriculture or commercial accounts.