Senior Executive, Marketplace Operations
Job Description
Established in 2013, GOGOVAN is the first app-based platform for delivering goods in Asia, which is dedicated in offering excellent delivery service through innovative technology. Since then, GOGOVAN has extended its service to various platforms. The company connects individuals and businesses directly to thousands of drivers for their real-time delivery needs, and redefines the everyday delivery experience by providing a convenient and efficient service.
Over the years, GOGOVAN has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, India and Taiwan and will continue to expand globally. In August 2017, GOGOVAN merged with 58 Suyun, the leader in Mainland China’s intra-city logistics market, and increased GOGOVAN’s presence to over 300 cities, with more than 8 million registered drivers under its network.
What You Will Deliver
- Driver Lifecycle Optimization: You will support the development of strategies and execute daily measures for the driver lifecycle—including acquisition, activation, retention, and reactivation—to help maintain a steady and healthy driver supply.
- Surcharge and Subsidy Implementation: You will assist in coordinating platform surcharges and subsidy mechanisms, ensuring they are executed effectively and in a timely manner to balance marketplace supply.
- Driver App & Experience Enhancement: You will act as the go-to expert for the driver app journey. By regularly testing and experiencing the app firsthand, you will provide feedback to improve the visual flow and design, helping to deliver a seamless and intuitive experience for our drivers.
- Operational Insights: You will monitor daily operational trends and analyze data to provide performance insights and helpful updates to the Senior Operations Manager.
- Day-to-Day Operations: You will handle essential daily administrative tasks to ensure smooth, efficient marketplace operations.
Who You Are
- 2+ years of working experience, ideally within operations, platform-based businesses, or the logistics sector.
- Good written and verbal communication skills in English and Cantonese/Mandarin.
- Enjoy working with data to identify operational gaps, with a natural curiosity to dig into the details and find the root causes of issues.
- A practical, execution-oriented mindset with the ability to balance daily deliverables against broader driver lifecycle goals.
- A self-motivated team player who communicates clearly, takes responsibility for your tasks, and drives things forward.
- Familiar with using AI tools or automating daily workflows to boost efficiency is a great plus.