Sr. Client Services Analyst

Job Description

Fragomen is a global leader in immigration services, partnering with many of the world’s most innovative organizations. Our work sits at the intersection of law, business, and people - helping companies and their talent navigate complex, fast‑moving immigration matters.

At Fragomen, you’ll find a collaborative, inclusive culture where expertise is valued, initiative is encouraged, and careers are built for the long term across legal, operational, and client‑facing teams.

About the Role: The Senior Client Services Analyst (Sr. CSA) is a key member of the Client Services and Case Intake team, serving as a trusted operational and client‑facing partner for assigned corporate accounts. This role is well‑suited for an experienced business immigration professional who thrives in a high‑volume environment and enjoys driving accuracy, efficiency, and client satisfaction from the front end of the case lifecycle.

How will you make a difference as a Senior Client Services Analyst at Fragomen? 

As a Sr. CSA, you’ll act as an experienced liaison between clients, foreign nationals, and internal legal and processing teams - ensuring cases are initiated accurately, prepared thoroughly, and positioned for success.

Case Initiation & Intake

• Own end‑to‑end case initiation and intake readiness for assigned clients

• Launch, track, and follow up on immigration questionnaires

• Resolve missing or inconsistent information and ensure assignment‑ready files

• Proactively identify and escalate risks or issues to attorneys or management

Client & Internal Coordination

• Manage shared client inboxes and respond to routine inquiries with professionalism and timeliness

• Serve as a senior point of contact for intake, process, and case status questions

• Partner closely with legal and operational teams to support smooth case progression

• Ensure all communications and documents are properly uploaded and organized in Firm systems

Systems, Data & Reporting

• Maintain accurate and up‑to‑date case data in immigration case management systems

• Perform audits and quality checks to ensure data integrity

• Generate and review reports, expiration tracking, and case status updates

Operational Support & Team Contribution

• Monitor deadlines and drive timely follow‑up with clients and foreign nationals

• Support immigration‑related mail handling and administrative workflows

• Contribute to process improvements and operational initiatives

• Provide informal guidance or mentoring to junior team members, as needed

Leverage your valuable skills and experience to make an impact at Fragomen:

• 2+ years of business immigration experience, ideally supporting corporate clients

• Hands‑on experience with nonimmigrant visas, including H‑1B, H‑1B1, TN, E‑3, L‑1/Blanket L‑1, O‑1, F‑1 OPT/STEM OPT, and options for dependents

• Hands‑on experience with immigrant / permanent residence matters, including PERM, Labor Certifications, I‑140 (including EB‑1 MNM, EA, and OR), and Adjustment of Status

• Strong attention to detail and commitment to data accuracy and service excellence

• Proven ability to manage high case volumes and competing deadlines

• Clear, professional written and verbal communication skills

• Proficiency in Microsoft Excel and comfort working across multiple systems.

What will help you succeed:

• A proactive, solutions‑oriented mindset and comfort flagging issues early

• Strong organizational skills and ownership mentality

• Interest in mentoring others and contributing to team development

• Curiosity about improving processes and enhancing client experience

Compensation:

The salary range for this role reflects a variety of factors considered in compensation decisions, including but not limited to an individual’s skills, experience, qualifications, work location, work arrangement, licensure and certifications, and applicable laws. Placement within the range will vary based on these factors, and compensation decisions are made to ensure internal equity and alignment with market data.

A reasonable and good-faith estimate of the current salary range for individuals able to work a hybrid schedule in the office locally is:

$63,000.00 - $75,000.00

You may also be eligible to take advantage of our benefits offering, 401K, and paid time off plans.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.