Back to jobsUniversity degree in Engineering, Computer Science, or a related field;
3+ years of professional experience in similar roles within complex organizational environment;
ITIL frameworks and customer-oriented service management (ITIL v4 preferred) and ITSM tools (e.g. Jira, ServiceNow);
Understand cloud architectures, security, and compliance;
Knowledge/experience with data platform (MS Fabric, AWS) and BI reporting tools (SAP BO, PowerBI);
Project management experience (certifications are a plus);
Strong communication, analytical, and organizational skills, a results-oriented mindset, and a clear focus on performance measurement and continuous improvement are required;
Fluent English is a must, Italian will be a plus;
Availability to travel (20%).
