Back to jobs
Job Description
| Client / Vertical head Approved New Hire Request | ||
| Program: | FM-FAO | |
| BLI/Process Name: | RENTOKIL-TERMINIX | |
| Designation: | Analyst | |
| No of Head Count (s): | 6 | |
| New Hires/Replacement Hires (HC) by Designation | New Hires | |
| Billed /Unbilled / BU / OPS Bench | Billed / RTX Order Management Voice | |
| SFDC ID for Billed New Opportunity | ||
| Reasons to hire Unbilled / Bench | Forecasted Increase in HC | |
| City / Location: | Manila | |
| Skillset not mentioned in template | |
| Customer Interaction / Transaction Processing (Experienced) | ||
| Shift (APJ / EMEA / US / Any combination): | AMER (US) / Any Combination | |
| Reporting Manager : | Sheryll Gutierrez | |
| Educational Background: | Any | |
| Experience Required: | Experienced | |
| Job Description: | • Answers customer/client requests or inquiries through chat or email concerning services, products and concerns that may arise. • Utilizes operational system to process service requests promptly. • May be tasked to work in one or multiple queues/skill sets over various customer contact channels. • Updates all client information in corporate database and maintains the accuracy and integrity of the data. • Ensures that billing methods, pricing and tax codes are properly entered and assigned. • Ensures that service protocols and service specifications are sent with service tickets. | |
| Client Approval mail: | See attached | |
| Comments | Additional volume | |
| Preferred Start date: (induction date) | 29-Jun-26 | |
| Collaborators: | Anthony Punzalan III, Richard Salimbao, Myrna Badoquillo, Rainier Navarro | |
| Workplace: WFM, WIO, Hybrid | WIO |