Back to jobsAnalyze customer buying patterns, investigate variances, and share insights with the business to optimize resource planning and improve service
This position owns the order management process for assigned accounts, ensuring accurate order details, pricing, timely confirmations, and status updates while addressing customer needs to ensure satisfaction
Collaborate with Quality Engineering to resolve customer complaints, identify root causes, and implement corrective actions.
Recommend alternative product solutions for customers, engaging internal teams like marketing and planning when necessary
Contribute to cost-saving initiatives and customer value management analysis
Build and maintain strong customer relationships, driving growth.
Resolve customer inquiries promptly (same day), coordinating with internal teams and escalating as needed.
Identify opportunities to improve service, including order management and forecasting, and propose solutions
Represent the customer’s voice, prioritizing their experience with Aptar.
Monitor and communicate performance, reconciling discrepancies in customer scorecards
Strengthening customer relationships through in-person interactions via customer visits.
Present key account information during internal business reviews
Support internal projects, including resin and material changes.
Partner with Account Managers to share customer insights and activities.
Assist with customer product launches, ensuring specifications, sampling, and on-time PO delivery
Resolve invoice discrepancies in collaboration with Finance
Maintain accurate system data to support service levels.
Efficient with receiving and responding to a high volume of emails daily in a fast-paced environment.
Serve as department backup to other CSAs when needed.
