Operations Manager, HUSA Parts

What Will You Do?

• Provide strategic and tactical guidance to project management team to ensure projects are completed on time and to the customer’s satisfaction.
• Assist with escalation, problem solving, prioritization needs of the team.
• Lead team meetings, oversee key reporting metrics and analysis, and measurement of performance to objective.
• Attract, Develop and Retain Employees
• Partner with all central functions including Sales, Proposals, Quality, Engineering, Finance, IT, and HR to ensure that enabling strategies and tactics are in place and are consistent with broader business targets.
• Ensure the staff attains the required level of proficiency in project management, customer service and communication, and product / market knowledge, as appropriate.
• Coordination with legal, sales, proposals teams to align on any terms and conditions and handover topics, as well as with legal, sales, global trade and compliance and supply chain / project management leadership on execution of tariff invoicing and collections. Conduct ongoing training and development of project management team to ensure consistent knowledge to legal / contract terms and conditions.
• Engages with all businesses and functions to promote and sustain a continuous improvement culture within the organization.
• Establish and track departmental KPIs and utilize problem solving and process improvement tools to achieve and improve upon the established KPI’s.

Operational Excellence & Risk Management additional tasks and duties may include:

• Ensure Operational Continuity
  • Proactively identify and mitigate risks that could impact project delivery, customer satisfaction, or financial performance. Implement contingency plans and escalation protocols to maintain business continuity.
• Governance & Compliance Oversight
  • Monitor adherence to internal policies, industry regulations, and contractual obligations. Partner with internal audit and compliance teams to ensure alignment and accountability.

Strategic Planning & Execution

• Support Strategic Initiatives
  • Contribute to the development and execution of strategic plans (i.e. sourcing strategies, advanced manufacturing, process trouble shooting) that align with Chart’s long-term goals. Translate high-level objectives into actionable project roadmaps.

• Portfolio Management
  • Oversee the prioritization and resource allocation across multiple projects to ensure optimal delivery and alignment with business priorities.

Stakeholder Engagement

• Customer Relationship Management
  • Act as a key point of contact for strategic customers, ensuring their needs are met and expectations exceeded. Facilitate feedback loops to continuously improve service delivery.
• Executive Reporting
  • Prepare and present performance updates, risk assessments, and strategic recommendations to senior leadership.