Product Manager - Screw Compressor

What Will You Do?

• Represent the Howden Screw Compressor product in North America, listening to customer and market needs. Use this knowledge to become a key-player in directing strategy for the product.
• Support the key account management of customers in petrochemical, oil and gas, refrigeration, industrial and distribution markets. Individual will be the primary technical and strategic representative in-country.
• Develop business development initiatives with the Howden Compressors team and deliver these (in conjunction with HUSA), to drive growth and profitability.
• Represent the company and product at seminars, events and exhibitions, identifying opportunities to offer better technical services. Liaise with the UK team for allocation of resource and preparation of technical content (e.g. marketing collateral, presentations, white papers) to support the market more effectively.
• Identify and pursue new business opportunities in the market to exceed annual operating plan bookings targets and expand market presence.
• Support HUSA in negotiation and deal-closing with clients. Demonstrate technical credibility to up-sell products and services, clearly explaining technical value-adders and OEM differentiators. 
• Build and maintain strong relationships with clients, partners, and stakeholders within the industry. Responsible for customer management during visits to Howden facilities in the US and UK.
• Listen to customers and provide technically credible support to add value to their operations, increasing engagement and retention.
• Conduct market research to identify trends, competitive landscape, and potential areas for growth. Use an entrepreneurial mindset to become a key stakeholder in the strategic direction of the business.
• Monitor and report on sales performance, providing insights and recommendations for improvement.

Accountabilities

• Work closely with AFM teams in the US and UK (Sales, Operations and Customer Support) to drive the development, execution and communication of an annual operating plan that delivers profitable growth.
• KPIs defined via annual objectives and HCO AFM strategy. Amongst other metrics, this will cover bookings volume, forecast accuracy, customer NPS and margin improvement.
• Develop leads and deliver results from targeted business development campaign activity, NPD commercialisation and value-add services.
• Advise Howden USA on business development opportunities in the territory, introducing healthy-tension to ensure action is taken.
• Provide accurate reports and analysis of KPIs to monitor performance and refine approach where appropriate.
• Enhance sales effectiveness by increasing product knowledge through educational offerings, marketing materials, communications, and technology.
• Promote and sustain a continuous improvement culture.
• Gather critical site information about Howden’s and competitors’ installed base to prospect for additional opportunities and improve global visibility in the Customer Relationship Management (CRM) system.
• Collaboration with Howden USA proposal team, providing guidance and coaching to help them achieve sales goals.
• Act as technical point of contact for our customers, owning the problem and ensuring prompt resolution.