Director of Technical Solutions

We’re seeking a seasoned Director of Technical Solutions who thrives at the intersection of engineering excellence, customer partnership, and hands‑on problem solving. In this pivotal role, you’ll serve as a trusted technical leader—building strong, collaborative relationships across CSafe’s Engineering, Operations, Sales, and global customer teams while guiding complex cold chain initiatives from concept to commercialization. If you’re energized by solving challenging technical problems, representing industry best practices, and ensuring customers receive world‑class support in a highly regulated environment, this is an opportunity to make a meaningful impact on a global scale.

About Us:
CSafe offers the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. In addition to key acquisitions, CSafe has operations in more than 70 locations worldwide to ensure product availability and continue to fulfil our founders’ mission to provide patients around the world with access to viable, life-enhancing pharmaceuticals. With a “client-first” focus, deep industry expertise and commitment to innovation, CSafe continues to deliver industry-leading products provides an end-to-end portfolio including active and passive bulk air cargo, parcel, cell and gene and specialty last-mile use cases. Our team operates with curiosity, humility, accountability, and entrepreneurial spirit to deliver on our vision and mission.

Responsibilities:

• Maintain close and productive relationships with CSafe Engineering, Operations and Sales teams to ensure customer needs are met or exceeded.
• Maintain close and productive relationships with customer Engineering, Operations and Quality teams to ensure their needs are met.
• Provide on the ground support when required to ensure customer’s needs are met.
• Work collaboratively with CSafe global sales teams to help drive projects through to commercialization.
• Build and maintain collaborative partnerships with customers and stakeholders as an SME for the industry

Qualifications:

• Engineering background / qualifications.
• Minimum 10 years’ experience of Cold Chain distribution operations.
• Minimum 10 years’ experience in Cold Chain shipper design, qualification and implementation.
• Experience in highly regulated industry (pharma preferred).
• Customer facing experience essential.
• Excellent communication skills (written and verbal).
• Comfortable to lead meetings and give direction to internal and external stakeholders.
• Capable of conveying complex and detailed information to stakeholders with limited expertise.
• Represents business core values when working with internal and external stakeholders.
• Experienced in managing challenging situations.
• Able to see ‘the bigger picture’.
• Non-confrontational when under pressure.
• Able to work as part of a team and as an individual.
• Self-motivated and quality driven.
• Frequent international / domestic travel, often at short notice. 
• Comfortable to work ‘hands-on’ to ensure successful delivery of projects.

Why Join Us?

At CSafe, we foster an exciting, collaborative, and inclusive work environment that promotes both personal and professional growth. Here’s what we offer to our employees:

• Paid Time OFF (PTO) starting at 25 days & Paid Holidays
• Medical, Dental and Vision Insurance
• 401k with Employer Match
• Group Life & Disability
• Health Spending Account Options
• Identity Protection
• Employee Assistance Program
• Travel Assistance Program
• Financial Wellness Program
• Tuition Reimbursement
• Parental Leave
• Referral Program
• Gym Membership Reimbursement

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.