Back to jobs
To support the delivery of uBank services by managing customer interactions, executing transactions and promoting banking solutions in order to enhance customer satisfaction and contribute to business growth
Execute banking transactions and respond to customer inquiries to ensure high levels of satisfaction and service quality
Identify new sales leads and relationship development opportunities with cross sell, upsell and retention in order to contribute to the improvement of market and customer share of wallet with the Bank
Adhere to all relevant policies, procedures, and regulatory requirements to ensure risk mitigation and operational integrity
Identify and resolve customer issues or escalate to relevant teams to ensure timely and effective solutions
Maintain accurate records and prepare reports on customer interactions and transactions to support performance tracking
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions
Relationship Officer - uBank
DubaiAED10K - AED15K / monthPosted 2 weeks ago
Full-timeentry