Customer Service Representative (2921)

HighNote is looking for a Customer Service Representative to join our team in Louisville, KY.
This is not a traditional call center role. We are looking for someone with experience in print, direct mail, promotional products, marketing services, or a similar production-driven environment. Under the direction of the VP of Operations, the Customer Service Representative will encompass a variety of customer service and project manager roles for the company. Your day-to-day responsibilities will span from client relationship building, account growth and project management. As a Customer Service Representative, you’ll have the opportunity to grow your career alongside our company as you play a pivotal role in shaping the future of our service team. If you’re passionate about being part of an exceptional team and ready to take your career to the next level, we’re eager to meet you.

RESPONSIBILITIES:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary.

• Responsible for cost effective, efficient, and quality production of projects from job entry through final shipping maintaining the company objectives and client expectations.
• Communicate with internal and external customers and follow-up promptly with quotes, requests, orders, etc.
• Maintain existing customer relationships.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Provide outstanding customer service through oral and written communications.
• Work with all stakeholders, such as sales representatives, administrative staff, production, suppliers, and customers on orders and projects, including pricing, technical specifications, and meeting deadlines.
• Prepare and process quotes, orders, and sample requests.
• Establish and maintain relationships with outside vendors and industry experts; maintain knowledge of current and new technologies through publications, training, network opportunities and management staff.
• Recognize and celebrate wins; foster a high-performance environment with a focus on “team”; collaborate effectively with peer group.
• Communicate and negotiate with vendors on behalf of the company to obtain competitive pricing and scheduling to meet our customer’s needs.
• Follow and comply with safety policies and procedures.
• Contributes to team effort by assisting in areas as needed.

Core Values in Action

At The Marek Group and HighNote, our core values guide how we work with our clients, our teams, and each other. In this role, those values show up in practical ways every day.

• Leadership — Accountability & Continuous Improvement
  You take ownership of customer requests, follow through on details, and help identify better ways to keep projects organized and moving forward.
• Desire to Win — Agility & Responsiveness
  You respond quickly when priorities shift, questions come up, or timelines change. You help the team stay focused on delivering quality work on time.
• Collective Genius — Collaboration
  You work closely with production, sales, estimating, purchasing, shipping, and other internal partners to make sure everyone has the information they need to succeed.
• Integrity — Communication & Transparency
  You communicate clearly and honestly with clients and internal teams, especially when expectations, timing, or project details need to be clarified.
• Stewardship — Positive Organizational Impact
  You understand that strong customer service affects the entire business. By keeping projects accurate, organized, and well-communicated, you help create a better experience for both clients and the HighNote team.

WHY JOIN HIGHNOTE?

At HighNote, you’ll be part of a team that values collaboration, reliability, and doing the job right. Our work supports clients through print, direct mail, marketing, promotional, and production-related solutions, and our Customer Service team plays a key role in making that happen.

This is a great opportunity for someone who enjoys being close to the work, supporting customers, and helping bring projects across the finish line.

OUR TOTAL REWARDS:

HighNote offers a competitive total compensation package and a collaborative culture to help you succeed in your career. Benefits include:

• 9 Paid Holidays, including the day after Thanksgiving, Christmas Eve, and New Year’s Eve
• 2 weeks standard vacation + 3 annual PTO days
• Health, Dental, and Vision insurance
• Health Savings Account
• 401(k) with Company Match
• Employee Assistance Program providing confidential 24/7 support, resources, and referrals

Visit us at marekgroup.com to learn more.

WE’D BE JAZZED IF YOU HAVE SOME OF THE FOLLOWING TRAITS

• Strong interpersonal skills, with an emphasis on collaborative teamwork.
• High attention to detail with excellent problem-solving skills.
• Drive and high energy, combined with a commitment to accountability and integrity.
• The ability to take ownership, generate innovative ideas, and tackle complex problems.
• Adaptability is a key asset for excelling in our fast-paced, ever-changing work environment.

EDUCATION AND EXPERIENCE:

• Previous customer service experience in print manufacturing required.
• High School diploma or equivalent experience preferred.
• Print/Direct Mail experience preferred.

TOOLS AND TECHNOLOGY

• Experience with Microsoft Office.
• Strong analytical and problem-solving skills.
• Experience with PACE