Desktop Support Technician II

The Desktop Support Technician II provides advanced technical support for installing, maintaining, and troubleshooting computers, software, printers, and peripherals. This role handles escalated issues from level I technicians and end users, manages accounts and assets, and ensures compliance with healthcare IT and HIPAA standards. Responsibilities include advanced troubleshooting of hardware, software, and connectivity issues, maintaining network and telephony systems, monitoring system performance, and collaborating with security to enforce data protection. The technician also supports system upgrades, documentation, and overall IT service improvement.