Job Description
From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.
This is a full-time position working various shift, requiring weekend availability. This position is eligible for full benefits (Medical, Dental, Vision, 401K), discounted downtown parking, free employee meals, DailyPay, hotel and restaurant discounts and more.
SUMMARY:
The Margaux Food Server is responsible for fulfilling the daily operations of the restaurant including table maintenance, guest satisfaction and as well back of house duties that include side work. This associate must follow the expectations of the JW Marriott Grand Rapids, and that of Marriott Quality Assurance Standards along with guest service standards. The Margaux Food Server is responsible for creating a teamwork environment and produce quality service to each guest.
ESSENTIAL FUNCTIONS:
• Restaurant service includes counter service, food running, table service, and deliveries
• Maintain daily set up and/or breakdown of the restaurant by following daily checklists
• Know each menu item and its ingredients. Be knowledgeable of bar specials and 86’d items
• Be aware of events in the area. Be able to give suggestions to our guests
• Follow and Maintain Health Department Specs. Fill out daily temp logs, rotate product first in, first out and record/dispose of expired product on the waste log
• Strives to exceed guest satisfaction and looks for ways to provide the best possible service
• Understands all facets of job responsibilities and displays the skills necessary to complete tasks
• Complete daily cleaning duties and side work tasks, takes pride in their work
• Reports to work on time and rarely misses scheduled shifts. Correctly follow the department attendance policy
• Participates in department meetings and communicates freely expressing ideas, opinions or views. Communicates with management and other staff members
• Displays a positive courteous and polite attitude, works well with others
• Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed with griffin pin and name tag
• Be knowledgeable of Marriott QA Steps of Service and display these in each interaction with guests
• Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own
• Utilize time well and is productive throughout the entire shift while meeting department standards
• Looks for ways to save money by reducing waste and controlling expenses. Also tries to generate more revenues by offering ideas and suggestive selling to the guest whenever possible
• Keeps work area neat and clean. Can be found picking up trash in public and back of the house areas of the Hotel. Knows where to recycle items for the department and consistently places them in the appropriate bins and recycling stations
• Follow the AHC safety standards of our hotel
• Associate to attend TIPS training and properly card guests who appear under 40 years of age. Be comfortable to pour wine, beer or make a mixed drink when a bartender is not present.
REQUIRED SKILLS:
- Strong attention to detail to ensure orders are accurate, courses are served in the correct sequence, and all guest needs are met.
- Skilled in upselling, recommending appetizers, drinks, desserts, and other add-ons to enhance the dining experience and increase sales.
- Strong ability to manage multiple tables and tasks during busy service periods while maintaining composure and efficiency.
- Excellent teamwork skills to coordinate with kitchen staff, bartenders, and other servers, ensuring smooth service.
- Quick-thinking problem-solving skills to address guest issues and provide a satisfactory resolution.
- Physically capable of standing for long periods, carrying heavy trays, and handling multiple items at once.
- Comfortable using POS systems to take orders, manage tabs, and process payments quickly and accurately.
- Ability to answer guest questions confidently and recommend items, including wine and drink pairings.
EDUCATION & EXPERIENCE:
• High school diploma or GED
• Related experience and/or training
PHYSICAL REQUIREMENTS:
• Is regularly required to stand, walk, and run.
• Must be able to be on one's feet up to 8 hours per day.
• Is required to use hands and fingers to handle or feel objects.
• Is required to frequently reach with hands and arms.
• Is regularly required to talk or hear, taste, or smell.
• Is occasionally required to sit and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.