Field Service Technician II

Job Purpose

Enersys is seeking a highly motivated and skilled Field Service Technician II to join our growing team! In this role, you will play a crucial role in ensuring our customers' equipment operates at peak performance. You will be responsible for providing timely and effective on-site service, maintenance, and equipment repair. You will play a key role in supporting critical infrastructure, focusing on our Energy Systems solutions for telecommunications, data centers, utilities, and other essential services.

Essential Duties and Responsibilities

Field Service Expertise:

• Travel to customer sites to perform basic installation, preventative maintenance, and basic repair of battery equipment.
• Perform preventative maintenance to ensure optimal equipment performance and minimize downtime.
• Troubleshoot and diagnose common technical issues, replace defective parts, and reassemble equipment.
• Provide on-site technical assistance and training to customers on the safe operation of their equipment.

Customer Focus:

• Build and maintain strong customer relationships by providing timely, efficient, and professional service.
• Effectively communicate with customers to understand their needs, explain technical details, and resolve concerns.
• Act as a liaison between the customer and the company to ensure customer satisfaction.

Safety and Compliance:

• Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
• Operate material handling equipment safely and maintain a clean and organized work environment.
• Complete all required safety and compliance training.

Administration and Reporting:

• Maintain accurate records of service calls, maintenance activities, and customer interactions.
• Complete timely reports, including service reports, expense reports, and quality alerts.
• Manage company assets, including a service vehicle, parts inventory, tools, and test equipment.

Qualifications

• Minimum 1 ½years of field service experience in electrical, telecom, or energy-related fields.

• Basic understanding of electrical systems and test equipment (Aptitude exam is part of application process; 70% passing score required).
• Ability to travel 30% of the time.
• Abiity to pass a background and driving record check. 

• Ability to read and interpret technical documents, such as schematics and manuals.

• Solid communication and interpersonal skills.
• Ability to work independently and manage time effectively.

• Valid driver's license and acceptable driving record for insurability.
• Availability to work non-standard hours in a 24/7 work week.
• Ability to lift 75 lbs. and carry equipment, climb ladders, and work in confined spaces

• Ability to perform physical tasks, such as bending, stooping, and kneeling.

General Job Requirements