Back to jobsSupport the delivery of OUP’s learning and assessment solutions, ensuring services are completed accurately and on time
Maintain up‑to‑date data, trackers, dashboards and documentation to monitor service delivery and adoption
Prepare and process contracts and administrative documentation using standard workflows and approval processes
Provide first‑level support to schools and internal teams on digital tools, learning solutions and assessment services
Resolve operational requests related to deliveries, certificates, welcome kits and service materials
Deliver basic tutorials and demonstrations to support customer enablement and digital adoption
Capture customer feedback and contribute to continuous improvement and NPS‑related initiatives
Coordinate logistics for materials, kits and events, and support UK Editorial Visits
Communicate proactively with schools and collaborate closely with cross‑functional teams to ensure smooth service delivery
Identify risks, prioritise tasks and propose operational improvements
