Job Description
Job Details
Job Title: Account Specialist
Location: Meriden, Connecticut
Work Arrangement: Onsite
About the Role
At BrandNu Laboratories, a Caldic Company, our strength lies in inspiring solutions to address our customers’ challenges in the pharmaceutical market. BrandNu Laboratories has been located in Meriden, Connecticut for over 50 years, providing outstanding customer service, and is proud of our strong reputation for quality, innovation and customer-focused solutions. We deliver high-purity chemicals to pharmaceutical, biopharmaceutical, medical device and specialty chemical industries. Our parent, Caldic, is a global distribution solutions partner of specialty chemicals and ingredients unlocking value in life science and material sciences, with locations throughout the world, driving innovation in the food personal care, pharma and industrial markets.
The Account Specialist will be the first point of contact for our customers and will play a key role in delivering a positive customer experience by proactively addressing inquiries, resolving issues and ensuring smooth communication between customers and internal teams. Being proactive with the customer and internal communications with Operations and supply Chain Management to support key customer requirements.
Key Responsibilities
- Coordinate daily/weekly activities (communication, open orders, revenue trends) on key accounts
- Coordinate with warehouse to support customer service targets
- Proactively identify and resolve customer issues to ensure customer satisfaction
- Provide regular updates to customers on account status, new products and services and other relevant information
- Collaborate with other departments to meet customer needs and resolve customer issues
- Communicate tracking with key customers
- Attend supplier calls as needed
- Assist in managing new customer set up
- Process sales orders in the ERP system
- Assist with communicating change notices to customers
- Communication with Operations of the plans, constraints, and commitments
Skills
- Customer focus
- Attention to detail
- Problem-solving
- Excellent verbal and written communication skills
- Strong relationship building skills
Job Requirements
- High School Diploma, and or Bachelors Degree in Business or equivalent experience
- 1 – 3 years Customer Service/Account Management experience
- Proficient with ERP systems
- Proficient in Microsoft Office
About Caldic
At BrandNu Laboratories, a Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.
We offer:
- Comprehensive benefits including Medical, Dental, Vision, Life Insurance, Short and Long Term Disability
- 401(K) Retirement plan with company contributions including 3% Safe Harbor Contributions and Profit Sharing
- Bonus plan for all employees
- Paid time off and holidays
- Opportunities for Learning & Development
We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com
Ready to Join Us?
If you're ready to take your career to the next level and join a global leader, apply now at Caldic!
Equal Opportunity Employer
Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.