Security Officer

Site: The Brigham and Women's Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Job Summary

FULL TIME Nights

SUMMARY:

Maintain a safe and secure environment for patients, visitors, and staff through proactive security patrols and enforcement of hospital policies.
Monitor assigned areas for safety hazards, suspicious activity, and unusual occurrences, reporting incidents promptly and accurately.
Investigate complaints, security incidents, and potential criminal activity while documenting findings.
Respond to emergencies and provide protective services throughout the hospital campus.
Assist with safely restraining disruptive or combative patients when necessary, following hospital procedures.
Deliver professional, customer-focused service while interacting with patients, visitors, employees, and law enforcement.
Enforce hospital security regulations and access control procedures to protect people and property.
If authorized, apprehend and arrest criminal suspects under State Special Police authority.

 

Key Responsibilities

• Patrol assigned hospital areas to maintain a safe and secure environment for patients, visitors, employees, and property.
• Identify and report safety hazards, unsecured areas, and suspicious activity to prevent theft, injury, and property damage.
• Enforce hospital security policies and maintain strict confidentiality in all interactions.
• Investigate incidents involving theft, misconduct, complaints, and other security concerns through interviews and evidence collection.
• Coordinate with local law enforcement when necessary and detain or arrest suspects when authorized under State Special Police authority.
• Prepare detailed incident reports, maintain accurate security logs, and keep supervisors informed of significant events.
• Safeguard valuables, property, and evidence while maintaining proper chain-of-custody documentation.
• Operate integrated security systems and perform dispatch duties, including monitoring alarms, coordinating emergency responses, and documenting activities.
• Respond to medical emergencies and assist clinical staff with patient restraints when authorized.
• Provide assistance to workplace violence and domestic violence victims while ensuring their safety.
• Manage pedestrian and vehicle traffic during routine operations, emergencies, and special events.
• Provide protective services for dignitaries, staff, patients, and visitors as required.
• Deliver exceptional customer service while maintaining a professional, calm, and security-focused presence.
• Participate in departmental committees, task forces, and team initiatives to improve hospital safety and security operations.

Education

• Bachelor's degree in Criminal Justice preferred.
• Experience cannot be substituted for the required education.

Licenses

• Valid Class D Passenger Vehicle Driver's License.

Preferred Experience

• 3–5 years of experience in one or more of the following:
  • Hospital security
  • Law enforcement or police
  • Emergency medical services (EMS)
  • Customer service

Key Qualifications & Skills

• Excellent interpersonal, communication, and customer service skills.
• Ability to de-escalate conflicts and manage aggressive or emotionally distressed individuals.
• Strong teamwork skills while also working effectively independently.
• Able to multitask and prioritize in a fast-paced environment.
• Strong critical thinking, analytical, and problem-solving abilities.
• Sound judgment with the ability to make effective decisions under pressure.
• Professional, approachable, and empathetic demeanor with strong active listening skills.
• Knowledge of community policing, crime prevention, and risk assessment principles.
• Strong written communication skills for accurate report writing and documentation.
• Intermediate computer proficiency, including typing and database software.
• Demonstrates flexibility, collaboration, diplomacy, and a positive attitude.

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Onsite

 

10 Vining Street

 

40

 

Regular

 

Night (United States of America)

 

Pay Range

$23.34 - $33.37/Hourly

 

Grade

5

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework