Assistant Manager Dillard House F&B
Job Description
Build Something Exceptional—In a Place Like No Other
For over a century, The Dillard House has been a cornerstone of Southern Appalachian hospitality. Now, we’re entering an exciting new chapter—a multi-million-dollar transformation that blends our rich heritage with a vibrant, guest-centered dining experience rooted in the rhythms of farm life.
Nestled in the scenic mountains of North Georgia—just two hours from Atlanta—our resort offers more than a workplace. It’s a destination. With newly reimagined restaurant concepts, an expanding food & beverage program (including a brewery), and a deep commitment to locally sourced, garden-driven cuisine, this is a rare opportunity to help shape an elevated hospitality experience from the ground up.
If you’re a passionate, service-driven leader who thrives on creating unforgettable guest experiences, we want to meet you.
What You’ll Do
As Front of House Manager, you’ll be the face of our hospitality experience—leading service operations, developing your team, and ensuring every guest leaves with a lasting impression.
You will:
- Lead daily front-of-house operations across multiple concepts, including Main Dining Room, Brewery, Rock House Restaurant, and Banquets
- Champion exceptional guest service standards and create memorable dining experiences
- Oversee floor operations, ensuring smooth service flow, proper staffing levels, and strong communication with the kitchen
- Train, mentor, and inspire a high-performing service team, including servers, hosts, and support staff
- Manage reservations, guest flow, and special events with professionalism and attention to detail
- Resolve guest concerns with confidence, empathy, and urgency
- Partner closely with culinary leadership to ensure seamless FOH/BOH collaboration
- Maintain high standards of cleanliness, organization, and ambiance throughout all guest-facing areas
- Monitor and manage labor, scheduling, and operational efficiency
- Uphold company policies, service standards, and compliance with health and safety regulations
- Foster a positive, accountable, and team-driven culture
What Sets This Role Apart
- Be part of a transformation – Help redefine a legacy hospitality brand
- Multi-concept experience – Lead service across restaurant, brewery, and event operations
- Guest-focused excellence – Create elevated yet authentic Southern hospitality experiences
- Lifestyle & location – Work in the mountains surrounded by natural beauty and outdoor adventure
- Career growth – Strong leadership support with real advancement opportunities
Compensation & Benefits
We offer a highly competitive compensation package designed to support your well-being and long-term success:
- Competitive salary
- Medical, Dental, and Vision Insurance (strong employer contribution)
- Employer-paid Life Insurance & AD&D
- Disability Coverage
- Voluntary Life & AD&D Options
- 401(k) with up to 4% match — fully vested immediately (no waiting period)
- Paid Time Off (available after just 90 days)
- Company-paid Telehealth & Mental Health Support
- Professional Development Opportunities
- A supportive, team-first culture with strong leadership
What We’re Looking For
- Proven experience in a high-volume restaurant or multi-concept front-of-house leadership role
- Strong leadership, communication, and guest engagement skills
- Passion for hospitality, service excellence, and team development
- Ability to thrive in a fast-paced, evolving environment
- Strong organizational skills with attention to detail and operational efficiency
- Experience with POS and reservation systems (Revel, Micros, Aloha, or similar preferred)
- Knowledge of service standards, food & beverage operations, and guest relations
- Hands-on leadership style—you lead from the floor, not the office
Physical Requirements:
- Ability to stand and walk for extended periods (majority of shift)
- Ability to lift and carry up to 35 lbs as needed
Your Career Path
At The Dillard House, we don’t just fill roles—we build careers.
We actively invest in leaders who demonstrate:
- Strong judgment and decision-making
- Initiative and forward-thinking mindset
- Integrity, accountability, and professionalism
- High energy and a results-driven approach
- The ability to lead confidently while building strong teams
High performers will find meaningful opportunities for advancement as we continue to grow and evolve.
Our Commitment to You
We are proud to be an Equal Opportunity Employer committed to fostering an inclusive, respectful, and supportive workplace. We celebrate diversity and are dedicated to providing equitable opportunities for all.
We do not tolerate discrimination, harassment, or retaliation of any kind and are committed to creating an environment where everyone feels valued and respected.
Additional Information
This job description is intended to provide a general overview of responsibilities. Team members may be asked to take on additional duties as needed.
We provide reasonable accommodations in accordance with applicable laws.
Employment is at-will.
We participate in E-Verify to confirm authorization to work in the United States.