Trainer - Ground Operations

Are you ready to take flight in a dynamic and fast-paced aviation industry

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually

Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”  We believe that our people are what differentiates us from our competition

At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team

Purpose of the Position/Whakarāpopototanga The Trainer Ground Operations is responsible for: The delivery of theory and practical training to new and existing Ground Operations employees at Auckland Airport and is a subject matter expert for their nominated client(s) and operational areas within their port

The primary focus of the role is to deliver engaging and effective training programs that are aligned with approved operating procedures, processes and policies and that meet the quality standards set out by Swissport and our clients

You will be developing front line employees in our airports, enabling our organisation to meet both current and anticipated operational capability

and equipping our people with the knowledge and skills they need to deliver safe, efficient and effective operational outcomes for our customers and to provide a safe and reliable passenger experience in the airport precinct

Tasks & Duties/Ngā momo ngohe Create a safe and trusting learning environment where the required training outcomes can be achieved as effectively and efficiently as possible

Apply appropriate adult learning techniques and facilitation skills that consider the different learning styles and needs of participants to maximise training outcomes

Ensure that training is delivered in a way that is positive and inclusive, always promoting collaboration and participation

Conduct Training Administration Reviews and Trainer & Training Quality Reviews to help identify improvements in the quality and effectiveness of training being delivered

Undertake the accurate and timely completion and maintenance of training records (paper based and electronic) for all training delivered

Identify opportunities to improve the training ‘experience’ for front-line team members and create a culture where learning opportunities are valued and sought after

Facilitate the delivery of high quality and effective Swissport and Client training programs in accordance with the operational endorsements, approvals and

held, including: Classroom (theory) training and assessments

Practical training and ‘Buddy’ Shifts

Competency based assessments

Supervision, guidance and support of employees completing eLearning training modules

Safety & Compliance Ensure compliance in relation to WH&S Act, CASA and OTS and other government regulations, along with all company, airport authority and airline policies and procedures

Actively promote full compliance with manual handling practices to reduce the risk of workplace injury

Ensure the full range of Human Factors are considered in the delivery of training and consistently strive for a safe and secure workplace

Lead by example, demonstrating expected client and Swissport safety leadership behaviours - be a role model for safety and compliance in our airports

Your profile/Kōtaha Matawhaiaro Minimum five years relevant work experience in Training or Administration Support experience in an operational environment Extensive operational knowledge of operating procedures, equipment, systems and manuals for the training being delivered

Sound understanding of WH&S

and how these are applicable in a training environment

Previous Workplace Trainer or Facilitation skills and experience

Experience developing others through coaching and/or buddying

Experience in accurately completing and maintaining complex records and documentation

Intermediate skills in the Microsoft Office and Google suite of applications

Intermediate office administration skills, especially around the accurate completion and management of files, records and other documentation

Recognised leadership skills and capability, especially within a dynamic and fast paced operational environment

Lead by example and be a role model for our Swissport values and behaviours, fostering a culture that values safety, integrity, equality and fairness, with zero tolerance for bullying, discrimination and harassment

Must be available to work variable hours as required (including early starts, late finishes and weekends) At Swissport, we believe in diversity,

, and the power of our values to drive our success

We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Visit our website at https://careers.swissport.com to learn more about Life at Swissport

Join Swissport today and be part of a team that connects the world of aviation!